USA: Orders arrive within 11-14 days from the date of purchase.

UK, Australia, Canada, Mexico & Europe: 12-15 days from the date of purchase

We also offer a “Skip The Line” option. This moves your artwork creation to the front of the queue. It does not speed up the courier’s shipping time.

Are you ordering as a gift and not enough time for shipping? Check out Portrait4pet gift cards!

Shipping Cost: We offer FREE global shipping on all orders over $100. For orders under $100, we charge a flat rate shipping fee of $9.95

Please Note: If your order requires a new photo, please understand that this will lengthen the production time.

More Questions? Please contact us via the chat bubble on our site or email at Review our FAQ page here, and our customer service team is on standby at We typically reply within 24 hours.